Whether you’re working remotely or in need of some technical support, TeamViewer has the tools you need to get the job done.
Best Parental Control for iPhone & iPad.
IPVanish VPN vs Private Internet Access.
If you are still having issues then please email and don’t forget you can always check Study Edge out on the web.
Follow these instructions for the Android and iPhone.
Uninstall and reinstall the iPhone/Android app.
Study Edge App not working due to a permissions error? Click here.
Make sure you are not logged in to Facebook within Safari at.
Go to Settings -> Facebook and log out.
Remove both your Facebook and Study Edge apps on your mobile device.
Quit both Facebook and Study Edge apps on your mobile device.
Make sure you’re logged out of the Study Edge app on your mobile device.
Logout of the Facebook App on your mobile device.
Update to the most recent version of the application.
Which step helped your solve your issues? Click here to fill out a quick survey! To help our support team please also bring up this website: We will need your Remote Control ID and password from TeamViewer.
Click here to download TeamViewer and then give us a call at 1-888-97-STUDY.
After successfully completing all of these steps, our Technical Support team can then assist you with diagnosing the problem:.
If you are having trouble opening PDFs, make sure your pop-up blocker has been disabled.
If you experience problems when switching internet connections, try refreshing the page.
Go to your internet browser’s privacy settings and make sure you do NOT have the “Block third-party cookies and site data” box checked.
Make sure you have the most up-to-date version of Adobe Flash on your computer.
If this video is buffering for you as well then you need to find better internet connection. Click the gear settings and change it to 1080p High Definition and press play.
Try plugging an ethernet cable directly into your computer.
Lounge next to the Starbucks at the Hub.
If you are looking for strong internet connection on campus we have heard that the following places have great WiFi: If you do not have a download rate of at least 1.5Mbps, then please find faster internet because that is the reason why your videos are not working properly. Speeds between 1.0Mbps and 1.5Mbps may play slowly and speeds below 1.0Mbps won’t play at all. We recommend having a download rate of at least 1.5Mbps. Click “Begin Test” to determine your download rate. We recommend using the most up-to-date version of Mozilla Firefox or Google Chrome to use our application. Click here to learn how for your browser.
Quit your internet browser and reopen it.
After completing each step, try using the Study Edge Facebook application again to see if your problem has been solved. If you are having technical issues using the Study Edge Facebook application, try each of these solutions (in order) to solve.